Greystone Privacy Policy

Effective Date:  July 1, 2020

Contents

  1. Introduction and Overview
  2. Updates to this Privacy Policy
  3. Information We Collect About You and How We Collect It
  4. How We Use Your Information
  5. How We Share Your Information
  6. Cookies and Similar Technologies
  7. How We Protect Your Information
  8. Retention and Disposal of Your Information
  9. Your Communications Preferences
  10. Your California Privacy Rights
  11. International Transfers
  12. Children’s Privacy
  13. Integration of Third-Party Platforms and Services
  14. Contact Us
  1. Introduction and Overview

Greystone & Co. II LLC (“Greystone,” “we,” “us,” or “our”) is an organization concentrated on commercial real estate lending, investing, and advisory services, and at the core of our business is sound data governance and security principles. We respect the privacy of the visitors to our website and facilities, and we are committed to protecting data privacy through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy applies specifically to the website www.greystone.com (“the Site”).

This Privacy Policy describes how Greystone collects, stores, uses, and protects your information when you engage with us in writing or orally, such as in person or over the phone; and use our Site or any other websites, features, or content that direct the viewer to this Privacy Policy and that are owned and operated by Greystone or its respective subsidiaries and affiliated companies. It also describes the rights you have in relation to your personal information.

By using our Site, you understand and agree that collection and use of your personal information will be made in accordance with this Privacy Policy.  If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, please discontinue use of the Site or engaging with Greystone immediately.

If you have questions about this Privacy Policy or our Site practices, we invite you to send us inquiries or feedback as described in the “Contact Us” section below. 

This Privacy Policy went into effect on the “Effective Date” date noted near the top of this page.  We may update this Privacy Policy from time to time. We will notify you of any modifications to this Privacy Policy that might materially affect your rights or the way that we use or disclose your personal information prior to such a change.  We encourage you to look for updates and changes to this Privacy Policy by checking the “Last Updated” date on this Privacy Policy when you access our Site.

Greystone collects personal information when you interact with our Site or otherwise engage with us in-person, over the phone, or offline. Personal information is any information that identifies or makes an individual identifiable. The definition of personal information depends on the applicable law based on your physical location. Only the definition that applies to your physical location will apply to you under this Privacy Policy.

The types of personal information that we may collect about you include, but may not be limited to: information you provide to us, information collected automatically about your use of our Site, and information from third parties.

  1. Information You Voluntarily Provide Us.  The personal information that we collect from you may include:

accounts on a social media platform, we may collect the personal information that you or the platform make available to us on that page or account, including your social media account ID and/or user name associated with that social media service, your profile picture, email address, friends list or information about the people and groups you are connected to and how you interact with them, and any information you have made public in connection with that social media service. The information we obtain depends on your privacy settings on the applicable social media service; we will comply with the privacy policies of the social media platform and we will only collect and store such personal information that we are permitted to collect by those social media platforms. When you access our Site through social media channels or when you connect our Site to social media services, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy.

We also may supplement your business contact information with information from third party sources, in order to verify your identity or to enrich what we know about your or your company through business intelligence services.

Greystone uses your information for business and commercial purposes, including to provide the commercial real estate lending, investing, and advisory services that you request; to perform customer service functions; for security and fraud prevention; for marketing and promotional purposes; and to perform website analytics.

We may use the information we collect about you in the follow ways:

a.  To Provide You Our Services:  providing any services or products that you request or purchase in connection with the Site, such as to process your application, fulfill our contracted for services, and provide information in relation to our financing options, loan platforms, and real estate investment sales;

b.  To Provide You with Service-Related Communications:  contacting you regarding the administration of any features or functions of the Site you have registered to use, and notifying you about changes to our Site and services, our policies, terms or any products or services we offer or provide though our Site;

c.  To Provide Customer Support or to Respond to You:  responding to your questions or other requests;

d.   To Send You Marketing and Promotional Emails: contacting you with newsletters, marketing or promotional materials and other information that may be of interest to you based on the services that you already use or the offerings that you have already inquired about, unless you have opted not to receive such information; 

e.  For Internal Use and Services Improvement:  accumulating and reporting aggregate, statistical information in connection with the Site and user activity, including determining which features and services users like best to help us operate, enhance and improve our Site;

f.   To Enforce Compliance with Our Agreements or Policies: keeping you secure and safe while interacting with us or using our Site, which requires us to process your personal information in accordance with this Privacy Policy to combat spam, malware, malicious activities, fraud, or security risks, as part of our ongoing maintenance and enforcement of our security measures;

g.  To Maintain Legal and Regulatory Compliance: processing personal information to pay our taxes, fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary to manage risk under applicable law;

h.  For Research Purposes: for research purposes and to provide reporting for external clients and business partners that does not contain personal information;

i.  With Your Consent: for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction; and

j.  For Employment Purposes:  processing job applications, including to communicate with you and to conduct applicant and employment-related statistical evaluation and record-keeping.

We share your information as needed to fulfill the purposes described in this Privacy Policy and as permitted by applicable law.  We may share your information in the following circumstances:

  1. We may share information between and among Greystone subsidiaries and affiliated companies for purposes of management and analysis, decision making, and other business purposes, such as expanding service offerings;

We and business partners we allow on our Site may use a variety of technologies to collect information about your device and use of our Site, including cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to understand and save users’ preferences for future visits and to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You may be able to reject cookies, web beacons, entity tags and HTML5 local storage by adjusting the appropriate settings in your browser.

  1. Browser Settings.  Each browser is different, but many browsers have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed, or allow you to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser.

Please note that if you turn cookies off, some features of the Site will be disabled, will not run as efficiently, or may not function properly.

Greystone protects your information using administrative, technical, and physical security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. We strive to ensure that information is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

However, no system can be guaranteed to be 100% secure, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices at all times.

We store personal information as needed to accomplish the purposes identified in this Privacy Policy and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements.  The storage period may extend beyond the term of your relationship with Greystone.

When personal information is no longer needed, or in any event, after legal authority to retain it has expired, personal information will be destroyed, in accordance with local law and pursuant to procedures established in relation to the relevant Greystone system or process.

In order to provide service to you, we may send you communications related to your transactions, security, or the administration of the Site. From time to time, we may also send you other messages or updates about Greystone, our sites, and our service offerings or other activities. If you do not wish to receive non-transaction or security-related communications from us, you may opt-out by clicking the “unsubscribe” link in the communication or by contacting us as specified in the “Contact Us” section below. Please note that if you opt out of receiving communications from us, we may still send you service communications such as emails about your account or the status of your application.

  1.   Your California Privacy Rights

This section applies solely to individuals who reside in the State of California.  The purpose of this section is to inform California residents (“consumers” or “you”), at or before the time of collection of personal information (as defined in California Civil Code Section 1798.140(o)), about our data collection practices and your privacy-related rights under California law, including the California Consumer Privacy Act, as amended (“CCPA”). Your “right to know” about personal information collected, used, and disclosed by Greystone includes what categories of personal information we collect from you and the purpose for its collection; how we use those categories of personal information; and how we share the personal information you entrust to us.

In the preceding twelve months we may have disclosed these categories of personal information for a business purpose:

Category of InformationSources of Information, see Section 3, abovePurpose of Information Collection, see Section 4, aboveSharing of Information, see Section 5, above.
Identifiers  Information you voluntarily provide to us, we automatically collect, and information we collect from third parties.To provide our services, to communicate with you for marketing and customer service, for research purposes and internal use and improvement, and to comply with applicable laws.We share identifiers with our service providers, with advertising and marketing partners, to protect lawful interests, and for any other purpose with your consent.
Personal information under California Civil Code section 1798.80  Information you voluntarily provide to us or from the information we collect from third parties.For the purposes of providing you our services, communicating with you for customer service or service-related communications, to enforce our agreements, and for legal compliance.Within our organization, with our service providers, as part of corporate transactions, to protect lawful interests, and for any other purpose with your consent.
Commercial information  Information you voluntarily provide to us and that we automatically collect.To provide our services, to communicate with you, for research and development and services improvement, and to comply with applicable laws.Within our organization, with our service providers, as part of corporate transactions, to protect lawful interests, and for any other purpose with your consent.
Internet or other electronic network activity information  Information you voluntarily provide to us, we automatically collect, and information we collect from third parties.To provide our services, to communicate with you, for research and development and services improvement, and to comply with applicable laws.With our service providers, to protect lawful interests, and for any other purpose with your consent.
Professional or employment information  Information you voluntarily provide to us as part of a job application or customer account creation process.To provide our services, to communicate with you, for research and development and services improvement, and to comply with applicable laws.Within our organization, with our service providers, as part of corporate transactions, to protect lawful interests, and for any other purpose with your consent.
Education informationThe information you voluntarily provide to us.For employment purposes and with your consent.Within our organization, with our service providers, as part of corporate transactions, to protect lawful interests, and for any other purpose with your consent.
Inferences  Information you voluntarily provide to us, we automatically collect, and information we collect from third parties.To provide our services, to communicate with you, and for research, development, and services improvement.With our service providers and to protect lawful interests.

(a) How We Sell Your Information. In the preceding twelve months we have not sold personal information. 

(b) Your Rights.

Access to Specific Information and Data Portability Rights – Subject to certain exceptions, if you are a California resident you have the right to request a copy of the personal information that we collected about you during the 12 months before your request. Once we receive your request and verify your identity, we will disclose to you:

Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Opting Out.  As described in “How We Sell Your Information” above, California residents have the right to opt-out of having their personal information sold.

Non-Discrimination. We recognize and respect that you have the right to not receive discriminatory treatment by our business for exercising any of your CCPA rights.

Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above as a California resident, please submit a verifiable consumer request to using the information listed in the “Contact Us” section below.   Please note that in order to verify your request, we may require you to verify personal information that we already have on file for you or to provide additional information.

Use of an Authorized Agent to Submit a Request. Only you or a person you formally authorize to act on your behalf, may make a verifiable consumer request related to your personal information as a California consumer.  If you use an authorized agent to submit such a request, we will require written proof that the authorized agent has been authorized to act on your behalf or a copy of the power-of-attorney document granting that right.    

(c) Direct Marketing. If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes, if any. To request a notice, please submit your request as described in the “Contact Us” section below.

  1. International Transfers

When you access or use our Sites, your personal information may be processed in the United States or any other country in which Greystone, its affiliates, or its service providers maintain facilities. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately stop accessing or using the Sites.

  1. Children’s Privacy Rights

Greystone’s Site and services are not directed towards children under the age of 16 and we do not knowingly collect any personal information from children under the age of 16.  If a parent or guardian becomes aware that their child under 16 provided our Site with personal information, please contact us immediately so that we may be take appropriate steps to promptly remove such information from our systems.

  1. Integration of Third-Party Platforms and Services

In the event our Site may be linked to, relies on, or is integrated with websites, applications, interfaces, services and platforms operated by other companies, including third-party services, please note that Greystone is not responsible for the privacy practices of such third-parties.  Once you leave our Site via a link, access a third-party service or click on an advertisement, you should check the applicable privacy policies and terms of use to determine how those companies process personal information they may collect about you. 

  1. Contact Us

If there are any questions regarding this privacy policy, please contact us at your convenience using the information below.

Greystone Headquarters

152 West 57th St. 60th Floor

New York, NY 10019

Phone:  917-421-4575