Customer Center
Existing Greystone customers can view and provide information as well as find key contacts, at the Customer Center
Loan Servicing & Asset Management
Loan Servicing & Asset Management Expertise
Today’s commercial loan portfolios place complex demands on servicers. Greystone’s primary and special servicing teams have the process, people, and experience to meet those demands.
Greystone is trusted with a portfolio of more than $60 billion, and is consistently ranked Strong by S&P, the highest category for a commercial loan servicer.
Greystone’s loan servicing offering is distinguished by our:
- Accomplished and industry-recognized management team
- Long and successful record working with the servicing industry
- Robust servicing & asset management procedures and internal controls
- Industry-leading Special Servicing team
- Key strengths in servicing the needs of multifamily properties and agency loans
Primary Servicing
When a client trusts Greystone with their business, we are committed to providing an exceptional level of service. That’s why each Greystone client in our $42 billion primary servicing portfolio receives their own dedicated asset manager – a single, informed point of contact who understands the client’s mortgage loan and property.
Greystone clients also benefit from our proactive asset management procedures. We carefully monitor warning signs of possible nonperformance or default across our entire loan servicing portfolio, so we can identify risks early and act quickly in collaboration with our clients.
Special Servicing
On December 31, 2019, Greystone acquired C-III Asset Management, LLC. Greystone’s Special Servicing team was the named special servicer on 105 CMBS, CRE-CDO and CLO issuers, secured by 1,304 loans and 1,654 underlying properties totaling approximately $18.4 billion.
Greystone’s Special Servicing team has a wealth of current and historical data across all property types throughout the U.S. and first-hand access to proprietary market and property data, including in secondary and tertiary markets where information may be limited to others.
The special servicing group has resolved over $54 billion of defaulted loans since its inception in 2002. Since 2015, the team provided due diligence on 27 CMBS & CLO deals and 30 Freddie K-Series deals.
Post-Securitization, our Special Servicing team provides ongoing surveillance of the loans within its named special servicing portfolio and produces monthly reporting, including a watchlist on loans of concern.
Our Ratings
| Rating Agency | Primary Servicing | Special Servicing |
|---|---|---|
| Standard & Poors | Strong | Strong |
| Fitch | CPS2+ | CSS2+ |
| DBRS Morningstar | MOR CS2 | MOR CS1 |
| Kroll | TBD | TBD |
Contact Us
Primary Servicing
419 Belle Air Lane
Warrenton, VA 20186
855.464.7391
Special Servicing
5221 N. O'Connor Blvd., Suite 800
Irving, TX 75039
972.868.5300
Primary Servicing
Find a Primary Servicing expert
Special Servicing
Find a Special Servicing expert